Our People

Our People

Our team are experienced in many areas. They are all well travelled, have many years in the travel industry and a rich variety of life experiences. Over the years, many employees who have joined us have done so through encouragement by their friends already employed with Reho. This has produced a comfortable and supportive environment with a tight dynamic and strong work ethic. Our team reinforce our values throughout the company, our literature, communication, and relationships. We are aware that this is what has our clients raving. It wins us new business, helps us retain staff, and ensures that we remain an employer of choice. It also keeps our suppliers working with us, for us. Reho Travel service delivery requires attention to detail, grace under pressure, and a drive to surpass client expectations. Our corporate culture encourages entrepreneurs and people with new ideas.


Karsten Horne - CEO

By the time Karsten was 10 years old he was involved in a failed attempt to sail to England in a rubber dinghy, he trekked across Timor, travelled overland from England to Australia and could name 250 airlines. At 17 he backpacked solo throughout South America, ran out of money in Colombia and returned home to discover that it was possible to make a career out of travel and he has never looked back. With over 30 years in the travel industry he is the CEO of Reho Travel the only travel management company in the world that has BCorp certification. His long term goal is to disrupt the entire travel supply chain so that travel agencies, suppliers and clients start to look at travel in a new way. He wants to take the focus off price and instead help Reho’s clients make choices that are good for them, good for others and good for the planet.

Hayley Thomas - General Manager

Hayley started working for Reho Travel in 2000. Her career has taken her from Administration Assistant, through domestic and international consulting to her current position as General Manager.  Having dealt with a majority of Reho Travel’s valued accounts has allowed her to form strong bonds. She conducts the implementation of new accounts and oversees the service levels and monitors the expenditure of all our corporate clients and conducts regular review meetings. She also oversees the day-to-day operation of the office.  Being in such a vital role and having a passion for travel continually stimulates and challenges Hayley.

Karen Dalla Riva - Head of Partnerships

With over 20 years’ experience in the travel industry, Karen spent almost 10 years building a travel company specialising in corporate travel before selling the business in 2006 and joining Reho in 2008.  Karen combines her experience and manages the entire client relationship from development right through implementation and ongoing account management.  Karen is Reho’s BCorp ambassador and represented the Australian contingent in a recent delegation to a BCorp retreat in Vermont, USA.

Stacey Higgins - Client Services

Stacey has worked in the Travel Industry for over 12 years and has travelled extensively through Australia, Europe, The Middle East, Asia, and the USA; she has also lived in the United Kingdom, Canada and Spain as part of a working holiday. She loves to discover new places and experience different cultures.  Stacey combines her skills and experience in both the leisure and the corporate travel fields and works in an Account Management role for Reho travel. 


Stuart Cunningham - Business Development

Stuart’s background has been with global blue chip organisations in senior sales and management roles, his previous experience adds an important client expectation and perspective to our business. For the past several years Stuart has been a director of NGT Travel a company that we purchased earlier this year. we are excited to have Stuart on board working with Reho management on business development.


Brian Caddle - Corporate Manager

Brian has spent many years in various areas of the travel industry including wholesale, hotels, ticket consolidation, retail and more recently in corporate travel. He is our systems expert and manages the implementation and logistics for our online booking tools and robotics, ensuring his team works effectively with the latest technology. Brian joined Reho in 2010, has travelled extensively and looks forward to exploring the world with his young family.

Lydia Ozich - Senior Consultant

Lydia has over 20 years experience in the Travel Industry and her travels span over 40 countries. She is skilled in leisure travel however her passion is for corporate. Since moving from Perth to Melbourne, Lydia has worked for American Express Business Travel as Executive Consultant for the BHP Account. Qualifications: Perth TAFE - Certificate in Travel Consultancy.


Susanna da Silva - Senior Consultant

Susanna has over 20 years in the Travel Industry, with the last 13 in Australia. Susanna is widely travelled with at last count 27 countries visited. Susanna’s experience has covered both leisure and corporate roles. In her first twelve months she became a top achiever, receiving several " Superior Customer Service" certificates of recognition and was awarded "Outstanding achievement" Award. Her clients love best, Susanna’s enthusiasm for travel and attention to detail.


Shannon Hewett - Senior Consultant

Shannon has worked in corporate travel for 15 years. In this time she has worked on various high profile accounts. Shannon prides herself on providing exceptional service to her clients that not only meets but exceeds their expectations. She specialises in complex international requests and likes to research options which saves the client not only money but time. Client satisfaction is her priority. Favourite places, New York, Japan -highlight Kyoto, Udaipur in India. Next on the list to visit is Hoi An, Vietnam.

Voula Apostolou - Senior Consultant

Voula has been in the travel industry for 29 years and worked in many aspects of travel, including retail and consolidation with Traveland and dedicated 19 years to the Macquarie account. She prides herself in building strong relationships with her clients, creating complex itineraries and will search and find the best options for her clients’ travel, every time. Voula has travelled extensively throughout the world and is passionate about understanding new cultures and traditions, she says Hawaii and New York are her favourite destinations.

Vashna Verma - Senior Consultant

Vashna started her travel career in 2004 with NGT Travel. Before this time, she was attending University full time and worked part time at The Royal Melbourne Hospital. Vashna has a diploma in Travel and Tourism and a degree in Tourism and Enterprise Management. Vashna has travelled to many cities such as Penang, Singapore, Abu Dhabi, Santiago, Delhi to name a few but the most memorable was experiencing the beauty that is The Taj Mahal in India and Machu Picchu in Peru, which she describes as a “once in a lifetime experience, it was simply breath-taking”.

Lisa Harvey - Senior Consultant

Lisa has over 15 years’ experience in the travel industry in both leisure and corporate, managing many high profile clients. She has travelled extensively within Asia, Europe and North America and has also lived in Hong Kong and Singapore for several years which means she can pass on plenty of local knowledge. Lisa prides herself in going above and beyond client expectations providing exceptional customer service with a friendly & positive attitude.

Khaled Kharma - Senior Consultant

Khaled is an experienced travel consultant with over 30 years’ working in Australia and the UK on a range of multinational accounts from major universities through to large shipping companies. He excels in all areas of corporate travel management and enjoys working on improving your day-to-day business travel using his extensive knowledge and is renowned for his skill in servicing companies with a high volume of travel spend. Khaled has travelled extensively throughout Europe the USA and Asia.

Study Tours

Bianca Giles - Manager

Bianca is originally from sunny Perth, her journey to Melbourne began the day she woke up and decided to drive across the Nullarbor!!!  With no job, she walked in off the street and asked to do work experience at Reho.  In the last 5 years, Bianca has dealt with all of our major Study Tour clients and has had the opportunity to work on every aspect of a study tour, giving her the experience and maturity to hold her current position as Study Tours Manager.


Sandrine Bonneau - Groups Consultant

Sandrine migrated to Australia in 2000 as a teaching assistant. After working two years in different country schools in Victoria, and with no desire to go back home, she completed her diploma of education. After a short career in teaching French in a country school, she started working in the tourism industry as a school groups consultant. Since 2005 she has been organising hundreds of tours for public and private Australian schools, whether it be history, language, or art focused tours. As an ex-teacher herself, she understands the needs of teachers and students; and is always ready to tailor an itinerary that will suit the school.

Kathleen Cosford - Consultant

With over 20 years experience in both retail and corporate travel consulting, Kathleen is one of Reho Travel’s most experienced team members. Having spent 10 years at Carlson Wagonlit Travel (CWT), including four years as the AWB Implant Manager, Kathleen is ideally placed as Lead Consultant. Other roles at CWT included Training and Development Facilitator, Manager, and Supervisor. Kathleen was involved with such accounts as Orica and IBM.


Senna Parish - Consultant

Senna began his career in travel over 2 years ago, working in a retail agency on campus at Melbourne University. This has provided him with the experience of dealing with various types of clientele. He has travelled to over 21 countries across Europe, Asia, North America and the Middle East as an independent traveller. His main passions are playing and watching sport, exploring new countries and cultures with the next on the list being Burma (Myanmar).


Garrett McDonough - Consultant

Garrett started his journey in travel long before he began working for a retail travel agency in 2017. He has been fortunate enough to visit over 25 countries and be a part of some amazing adventures, including building teachers houses for remote communities in Papua New Guinea and driving a van around the remote roads of Iceland. Being able to relate to his clients and understand their needs allows him to truly create the perfect itinerary for every traveller. His other passions include the Western Bulldogs and this has kept him hanging onto the glory days and he still continues to play AFL at a local level. Whenever he gets a spare moment you will find him attempting to recreate Jamie Olivier masterpieces in the kitchen.

Lauren Hanley - Consultant

A recent addition to the Study Tours team, Lauren has just moved down from the Central Coast of NSW. She has been in the travel industry for 4 years primarliy working on leisure travel. She has been fortunate to have travelled to over 50 countries. Highlights included backpacking around Central and South America, Europe, volunteering in Tanzania and spending a year abroad in the USA. When she is not travelling overseas she enjoys exploring new places in her new home city, going on adventurous walks and adapting to the Melbourne scene.

Sheridan Horne - Social Media

Sheridan has been managing social media for the past 6 years on platforms such as YouTube, Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn. Sheridan joined the Reho Study Tours team in 2018 and currently manages their social media. She has worked in the media industry for the past few years on small and larger scale productions. She completed a Bachelor of Creative Arts (Film & Television) in 2017 and now runs a production company with her partner. Sheridan despite only being 21 years of age, has already travelled to over 50 countries.

Conferences & Events

Annette Williams - Events Manager

Annette has worked in the travel industry since 1988 with 20 years of service at NGT Travel Conferences Incentives which was purchased by Reho Travel in 2015.  Her area of expertise is looking after corporate incentive trips and conferences.  This has been her main focus throughout her time in the industry, Annette is also competent in Corporate and Leisure travel.  Originally from New Zealand (don’t hold that against her) Annette has travelled to extensively and to date her favourites are India, Vietnam and Spain.


Ria Hilderink - Senior Consultant

Ria started working in travel in 1980 when she first came to Australia after travelling and working in Israel on a kibbutz for ten months. Over the years, she has made many contacts with various clients still enjoying her service. Ria loves people, giving them advice on their travels, and passing on her experiences. She continues to love the challenges of creating an itinerary, either for business or pleasure. She has travelled to numerous countries, the highlights being South Africa, Egypt, and walking in the French Pyrenees. Active holidays excite her the most.

Nickola Hoffmann - Senior Consultant

Nickola has been in the travel industry since 1995. She has visited many corners of the world over this time and has a passion for snow skiing, and her most favourite trips involve some type of activity. These have included racing down the snow covered mountains of Canada, America, Austria, Japan, New Zealand and Australia. Climbing Mt Sinai in Egypt, exploring the trails of Machu Picchu and Northern Vietnam, kayaking around crystal blue waters in the Pacific, strolling the shores of Gallipoli, eating her way through the many tasty treats on offer throughout Asia AND ticking off a BIG bucket list item … on a Quark expedition in Antarctica !!

Loretta Farrelly - Senior Consultant

Loretta's journey in travel began over 30 years ago, and includes owning a successful boutique travel agency in the Macedon Ranges. She takes pride in building great relationships with every client to ensure their holiday experience is not only enjoyable but memorable. Loretta uses this passion to drive her travel career and gets a huge amount of satisfaction from creating the best journey possible for her clients.  Her travel experience highlights are an awesome helicopter flight over the Canadian Rockies, seeing the Unesco Ancient City of Sigiriya Sri Lanka to Para-sailing over the beautiful turquoise waters of Mauritius!

Marilyn Brown - Senior Consultant

Marilyn has been in the industry for almost 30 years, starting quite by accident. Originally working in Agricultural research, teaching and music she is passionate about this wonderful world and excited to plot new and sometimes complicated trips for her clients, ensuring that they are well cared for at every stage of their journey. Marilyn thoroughly enjoys adventure destinations and with more on her bucket list, is looking forward to visiting places like Alaska, South America, and the more remote areas of this earth.

Victoria Steiner - Senior Consultant

Victoria started in travel industry in 1990 working for wholesale and retail agencies.  She then started her own business specialising in Russia, Georgia, Armenia, Azerjaijan, Uzbekistan and other countries of Eastern Europe and has successfully done that for 18 years.  She holds a degree in teaching and worked in the Melbourne Department of Immigration as a bilingual instructor (before she caught the travel bug!).  Victoria loves travel, music, cooking and spending fun times with friends and family.


Michelle Horne - Financial Controller

Michelle is the reason that glutenfree travel exists! Early in 2006 she was diagnosed with coeliac disease and soon became the inspiration for the glutenfree travel concept. A keen traveller, married to Karsten with a 21-year-old daughter, Michelle looks after the finances of the company, having joined the company in 1998. Prior to that she worked with Dun and Bradstreet for 20 years. If Michelle wasn’t in finance she would probably be rehabilitating lions in Zimbabwe.


Nikki Beitner - Marketing & IT

Nikki has worked in the travel industry since 1995 and loves that working in administration enables her to get her hands dirty in every part of the business, from IT to Reception…she has done it all!  Since starting at Reho in 2012, Nikki is trying to keep Karsten organised, keep the website up to date, the office stocked and the computers kicking along all while welcoming clients to the office with a big warm smile!  The variety of her job happily challenges her every day.


Allison Wood - Finance

Allison started working back in the days of Ansett Australia and has been involved in the industry for over 20 years. She has an Associate Diploma in Travel and Tourism and has travelled extensively. She started with Reho as Office Manager back in 1997 but now works part-time as she has two children keeping her busy. Allison assists Hayley with account management and other administration areas.


Christie Henry - Finance

Christie started in the travel industry in 1994 with Reho Travel as a receptionist and then progressed to corporate consulting where she looked after many corporate clients. She enjoyed some amazing trips away during this time and met some wonderful clients. Since having her first child in 2002 Christie has worked part time from home looking after all our financial payments, reconciliations and EOFY for both our offices. She will have been with Reho Travel for 25 years in 2019 and enjoys her job immensely. Now both boys are older she has started travelling more and is enjoying showing her children different countries and experiences.

Elissa Roszak - Finance

Elissa has been in the travel industry for over 15 years, 12 of them with Reho Travel. After a short time in leisure travel, she moved to corporate travel where she enjoys working the most. After returning from maternity leave she worked with the Reho Study Tours team and now is in the finance team. She loves the flexibility that her new role has, and that she can help the team and our valued clients get the most out of their relationship, as well as expanding her skill set. Elissa has travelled throughout Asia, Europe and America and now enjoys seeing Australia with her young family and their camper trailer!