Qantas allows pre-purchase of exit row seating on International flights
Qantas customers travelling in International Economy now have the option to purchase an exit row seat on most international flights. Exit Row seats can now be booked through Reho Travel for a fee of $25 or from the end of June at the airport on the day of departure. Exit Row seating is available to all passengers booked on a Qantas operated International flight, travelling in the economy cabin, excluding Tasman/Noumea flights and any other flights operated by a narrow body aircraft (B737-400 and B737-800). All passengers requesting and purchasing an Exit Row seat will need to comply with current Australian Transport Safety Bureau (ATSB) guidelines.
Exit Row Seat Bookings
Enjoy the extra legroom of an exit row seat, now available to book for an additional amount on most Qantas operated international flights in Economy, subject to availability.* Available to all customers who satisfy the exit row seat requirements and conditions of exit row seat bookings.
Qantas Frequent Flyer members can either pay the additional amount or redeem Qantas Frequent Flyer points to book an exit row seat.
Short Haul For example, between Australia and Asia, or Asia and Europe is $80 or 10,000 points
Long Haul For example, between Australia and Europe, Americas or Africa. Includes stopovers, for example Sydney to Bangkok, stopover in Bangkok, then Bangkok to London is $160 or 20,000 points
To Book
To book an exit row seat call Reho Travel, from seven days up to 24 hours before your flight departure. Exit row seats will be available to book online later in 2009.
Requirements of Exit Row Seat Bookings
In order to sit in an exit row seat, you must:
be at least 15 years;
be able to understand and carry out instructions;
not be travelling with someone that needs your assistance in an emergency;
not have any permanent or temporary impairment, for example, deaf, hearing impaired, blind, vision impaired, any strength or mobility limitation, intellectual impairment or be travelling with a service dog;
be able to check outside conditions and react to cabin crew commands;
be able to reach, open, lift and throw out the 15kg (33lb) exit door in an emergency;
acknowledge the exit row briefing given by cabin crew once onboard the aircraft;
be willing to assist in the unlikely event of an emergency;
not be seated with an infant;
not require the use of an extension seat belt; and not be elderly.
Conditions of Exit Row Seat Bookings
Check-in is available at airport check-in counters only.
Prices quoted are valid as at 16 June 2009 and are subject to change. Prices apply to all fare types.
Non-transferable.
Non-refundable unless (a) there is an aircraft change or you are not able to sit in an exit row for Qantas operational reasons or (b) there is a flight disruption causing you to be moved to another flight and Qantas is unable to seat you in an exit row seat on your new flight.
If you require a refund as a result of an aircraft changes/operations or flight disruption, contact us.
Qantas has the sole discretion, at check-in or boarding, to determine whether a passenger meets the requirements to sit in an exit row seat. If the passenger does not meet the requirements, they will be assigned a regular Economy seat. The additional amount paid or points redeemed for an exit row seat will be forfeited and will not be refunded.
If between the date of purchasing an exit row seat and 24 hours before travel, you become unable to fulfil the requirements to sit in an exit row, notify Qantas immediately on 1300 799 798 within Australia, or your local Qantas office. You will be transferred to a regular Economy seat, and the additional amount paid or points redeemed for an exit row seat may be refunded.
If, in accordance with your fare rules, you choose to move to a different flight, the additional amount paid or points redeemed for an exit row seat will be forfeited and will not be refunded.
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* Note: Flights operated by Boeing 734 or 738 aircraft, flights from Japan to Australia, flights between Australia and Noumea and all trans-Tasman flights are excluded. To find out what aircraft type your flight is operated by, go to Manage Your Booking, retrieve your booking then click on the flight number in the ‘Your Flight’ panel.
^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Join online now. A joining fee may apply. Membership is subject to the Qantas Frequent Flyer program terms and conditions. Members must have sufficient points for redemption at the time of booking their exit row seat. Points Plus Pay option is not available for exit row seat bookings.
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