Our People

Our People

Our team are experienced in many areas. They are all well travelled, have many years in the travel industry and a rich variety of life experiences. Over the years, many employees who have joined us have done so through encouragement by their friends already employed with Reho. This has produced a comfortable and supportive environment with a tight dynamic and strong work ethic. Our team reinforce our values throughout the company, our literature, communication, and relationships. We are aware that this is what has our clients raving. It wins us new business, helps us retain staff, and ensures that we remain an employer of choice. It also keeps our suppliers working with us, for us. Reho Travel service delivery requires attention to detail, grace under pressure, and a drive to surpass client expectations. Our corporate culture encourages entrepreneurs and people with new ideas.


Karsten Horne - CEO

By the time Karsten was 10 years old he was involved in a failed attempt to sail to England in a rubber dinghy, he trekked across Timor, travelled overland from England to Australia and could name 250 airlines. At 17 he backpacked solo throughout South America, ran out of money in Colombia and returned home to discover that it was possible to make a career out of travel and he has never looked back. With over 30 years in the travel industry he is the CEO of Reho Travel the only travel management company in the world that has BCorp certification. His long term goal is to disrupt the entire travel supply chain so that travel agencies, suppliers and clients start to look at travel in a new way. He wants to take the focus off price and instead help Reho’s clients make choices that are good for them, good for others and good for the planet.

Hayley Thomas - General Manager

Hayley started working for Reho Travel in 2000. Her career has taken her from Administration Assistant, through domestic and international consulting to her current position as General Manager.  Having dealt with a majority of Reho Travel’s valued accounts has allowed her to form strong bonds. She conducts the implementation of new accounts and oversees the service levels and monitors the expenditure of all our corporate clients and conducts regular review meetings. She also oversees the day-to-day operation of the office.  Being in such a vital role and having a passion for travel continually stimulates and challenges Hayley.

Karen Dalla Riva - Partnerships Manager

With over 20 years’ experience in the travel industry, Karen spent almost 10 years building a travel company specialising in corporate travel before selling the business in 2006 and joining Reho in 2008.  Karen combines her experience and manages the entire client relationship from development right through implementation and ongoing account management.  Karen is Reho’s BCorp ambassador and represented the Australian contingent in a recent delegation to a BCorp retreat in Vermont, USA.

Stacey Higgins - Client Services

Stacey has worked in the Travel Industry for over 12 years and has travelled extensively through Australia, Europe, The Middle East, Asia, and the USA; she has also lived in the United Kingdom, Canada and Spain as part of a working holiday. She loves to discover new places and experience different cultures.  Stacey combines her skills and experience in both the leisure and the corporate travel fields and works in an Account Management role for Reho travel. 

Stuart Cunningham - Business Development

Stuart’s background has been with global blue chip organisations in senior sales and management roles, his previous experience adds an important client expectation and perspective to our business. For the past several years Stuart has been a director of NGT Travel a company that we purchased earlier this year. we are excited to have Stuart on board working with Reho management on business development.

Brian Caddle - Corporate Manager

Brian has been involved in various areas of the travel industry for over 13 years, including time spent in wholesale, six months at the Marriott Hotel in Glasgow, ticket consolidation, two years in retail, and eight years in corporate travel, which he enjoys most. Brian has travelled extensively and looks forward to continuing to explore the world.

Lydia Ozich - Senior Consultant

Lydia has over 20 years experience in the Travel Industry and her travels span over 40 countries. She is skilled in leisure travel however her passion is for corporate. Since moving from Perth to Melbourne, Lydia has worked for American Express Business Travel as Executive Consultant for the BHP Account. Qualifications: Perth TAFE - Certificate in Travel Consultancy.

Susanna da Silva - Senior Consultant

Susanna has over 20 years in the Travel Industry, with the last 13 in Australia. Susanna is widely travelled with at last count 27 countries visited. Susanna’s experience has covered both leisure and corporate roles. In her first twelve months she became a top achiever, receiving several " Superior Customer Service" certificates of recognition and was awarded "Outstanding achievement" Award. Her clients love best, Susanna’s enthusiasm for travel and attention to detail.

Shannon Hewett - Senior Consultant

Shannon has worked in corporate travel for 11 years. In this time she has worked on various high profile accounts. Shannon prides herself on providing exceptional service to her clients that not only meets but exceeds their expectations. She specialises in complex international requests and likes to research options which saves the client not only money but time. Client satisfaction is her priority.

Voula Apostolou - Senior Consultant

Voula has been in the travel industry for 29 years and worked in many aspects of travel, including retail and consolidation with Traveland and dedicated 19 years to the Macquarie account. She prides herself in building strong relationships with her clients, creating complex itineraries and will search and find the best options for her clients’ travel, every time. Voula has travelled extensively throughout the world and is passionate about understanding new cultures and traditions, she says Hawaii and New York are her favourite destinations.

Vashna Verma - Senior Consultant

Vashna started her travel career in 2004 with NGT Travel. Before this time, she was attending University full time and worked part time at The Royal Melbourne Hospital. Vashna has a diploma in Travel and Tourism and a degree in Tourism and Enterprise Management. Vashna has travelled to many cities such as Penang, Singapore, Abu Dhabi, Santiago, Delhi to name a few but the most memorable was experiencing the beauty that is The Taj Mahal in India and Machu Picchu in Peru, which she describes as a “once in a lifetime experience, it was simply breath-taking”.

Natasha Davids - Senior Consultant

Natasha started her career in the travel industry in 2001 with Qantas. She’s worked in various positions including several years on the premium desk until Qantas closed their local operation. She is experienced in customer relations, international and domestic travel and the technical side of the business and has travelled extensively. Natasha is a keen distance swimmer and before work can be found swimming laps of the local pool or attempting long ocean swims.

Lisa Harvey - Senior Consultant

Lisa has over 15 years’ experience in the travel industry in both leisure and corporate, managing many high profile clients. She has travelled extensively within Asia, Europe and North America and has also lived in Hong Kong and Singapore for several years which means she can pass on plenty of local knowledge. Lisa prides herself in going above and beyond client expectations providing exceptional customer service with a friendly & positive attitude.

Emad Hassan - Online Support

Emad completed his degree, Bachelor of Information Systems, and started his career in 2002 as a web designer, developer and online marketer. While he was developing an events system for Thomas Cook Travel in Cairo he fell in love with the events and travel industry and started to organise national and international sports, medical & educational events. He worked in Abu Dhabi in MICE & corporate travel before moving to Melbourne where started his current journey at American Express. Emad is a part-time MBA student at Victoria University and is the current Victorian Brazilian Jiu-jitsu heavy-weight champion!

Joanne Rooke - Online Support / Senior Consultant

Jo has been in the travel industry for over 15 years. Originally from London she started her career in retail with Thomas Cook.   After 3 years Jo took an opportunity to work in a Corporate travel implant for the UK government department for International Development. This is where she gained quickly knowledge of geographical areas such as Africa, Central America and other third world aid assisted countries.  Outside travel Jo has a keen interest in alternative therapies where during her re-location to Australia in 2010 completed a diploma in Remedial massage. Travelling back to the UK often visiting family-  Jo experiences long-haul travel first hand, not so easy now with her toddler in tow!  Jo's top places to visit are Iceland for its landscape, Egypt for its history and Finland.....a place of serenity and silence!!

Khaled Kharma - Senior Consultant

Khaled is an experienced travel consultant with over 30 years’ working in Australia and the UK on a range of multinational accounts from major universities through to large shipping companies. He excels in all areas of corporate travel management and enjoys working on improving your day-to-day business travel using his extensive knowledge and is renowned for his skill in servicing companies with a high volume of travel spend. Khaled has travelled extensively throughout Europe the USA and Asia.

Study Tours

Bianca Giles - Manager

Bianca is originally from sunny Perth, her journey to Melbourne began the day she woke up and decided to drive across the Nullarbor!!!  With no job, she walked in off the street and asked to do work experience at Reho.  In the last 5 years, Bianca has dealt with all of our major Study Tour clients and has had the opportunity to work on every aspect of a study tour, giving her the experience and maturity to hold her current position as Study Tours Manager.


Janine Hendry - Business Development Manager

Janine’s foray into the travel sector started when she joined the team at Reho in 2014.  Janine comes from an academic background having been a Senior Lecturer at both Monash University and the University of Sydney, where she both taught and researched in the areas of services marketing and marketing strategy. During her time at Monash Janine also took on the challenge of developing the Monash Marketing International Study Tours, and it was whilst working on these tours that Janine developed an insight into the world of corporate travel. Janine has also worked for a number of major corporations in strategic development and continues to divide her time between her role at Reho and her Directorship of a charitable trust.   She also continues to keep her hand in the University sector by continuing to teach part time at the University of Sydney.

Sandrine Bonneau - Groups Consultant

Sandrine migrated to Australia in 2000 as a teaching assistant. After working two years in different country schools in Victoria, and with no desire to go back home, she completed her diploma of education. After a short career in teaching French in a country school, she started working in the tourism industry as a school groups consultant. Since 2005 she has been organising hundreds of tours for public and private Australian schools, whether it be history, language, or art focused tours. As an ex-teacher herself, she understands the needs of teachers and students; and is always ready to tailor an itinerary that will suit the school.

Kathleen Cosford - Consultant

With over 20 years experience in both retail and corporate travel consulting, Kathleen is one of Reho Travel’s most experienced team members. Having spent 10 years at Carlson Wagonlit Travel (CWT), including four years as the AWB Implant Manager, Kathleen is ideally placed as Lead Consultant. Other roles at CWT included Training and Development Facilitator, Manager, and Supervisor. Kathleen was involved with such accounts as Orica and IBM.

Billie Srijemac - Consultant

Billie started her career in the travel industry seven years ago at Carlson Wagonlit Travel (CWT) after completing her Advanced Diploma in Tourism at Victoria University. She has always been very passionate about travel and seeing the world. Billie has travelled to Europe and America, however her biggest dream is to one day travel through India and explore the incredible Indian culture.

Feather Fellows-Detering - Consultant

Feather is new to the travel industry and is excited to begin her career with the team at Reho Study Tours. She is well travelled, having visited 36 countries, and is an aspiring travel blogger and writer. Her love for travel started at a young age, making her first overseas adventure to America at sixteen. Since then she has backpacked Europe alone for 6 months, dived the Red Sea in Egypt and worked with a theatre company in the Czech Republic. She has an extensive history working with young people and travelling in groups and is keen to bring this to her new position at Reho.

Liss Roszak - Consultant

Liss has been in the travel industry since 2002. She had a short stint with Reho Travel in our leisure division but soon realised her passion is Corporate Travel.  Upon her return from maternity leave, Liss has decided to expand her experience by working with the Study Tours team. Her leisure experience makes her ideally placed to work with study tours as she is used to searching for creative options. Liss has travelled through Europe and UK, and throughout Asia and America. Qualifications - Bachelor Business Tourism and Hospitality from LaTrobe University.

Conferences & Events

Annette Williams - Events Manager

Annette has worked in the travel industry since 1988 with 20 years of service at NGT Travel Conferences Incentives which was purchased by Reho Travel in 2015.  Her area of expertise is looking after corporate incentive trips and conferences.  This has been her main focus throughout her time in the industry, Annette is also competent in Corporate and Leisure travel.  Originally from New Zealand (don’t hold that against her) Annette has travelled to extensively and to date her favourites are India, Vietnam and Spain.


Ria Hilderink - Senior Consultant

Ria started working in travel in 1980 when she first came to Australia after travelling and working in Israel on a kibbutz for ten months. Over the years, she has made many contacts with various clients still enjoying her service. Ria loves people, giving them advice on their travels, and passing on her experiences. She continues to love the challenges of creating an itinerary, either for business or pleasure. She has travelled to numerous countries, the highlights being South Africa, Egypt, and walking in the French Pyrenees. Active holidays excite her the most.

Nickola Hoffman - Senior Consultant

Nickola has been in the travel industry since 1995. She has visited many corners of the world over this time and has a passion for snow skiing, and her most favourite trips involve some type of activity. These have included racing down the snow covered mountains of Canada, America, Austria, Japan, New Zealand and Australia. Climbing Mt Sinai in Egypt, exploring the trails of Machu Picchu and Northern Vietnam, kayaking around crystal blue waters in the Pacific, strolling the shores of Gallipoli, eating her way through the many tasty treats on offer throughout Asia AND ticking off a BIG bucket list item … on a Quark expedition in Antarctica !!

Victoria Steiner - Senior Consultant

Victoria started in travel industry in 1990 working for wholesale and retail agencies.  She then started her own business specialising in Russia, Georgia, Armenia, Azerjaijan, Uzbekistan and other countries of Eastern Europe and has successfully done that for 18 years.  She holds a degree in teaching and worked in the Melbourne Department of Immigration as a bilingual instructor (befoe she caught the travel bug!).  Victoria loves travel, music, cooking and spending fun times with friends and family.

Marilyn Brown - Senior Consultant

Marilyn started in travel quite by accident over 20 years ago. Originally she worked in agricultural research then teaching maths, science and piano. She is also quite good at milking cows! Marilyn has enjoyed her time in the travel industry and works to ensure that her clients are well cared for. She looks forward to the thrill of plotting the sometimes complicated trips and investigating new destinations so that all will go as planned. She loves anything ‘bush’ and had a wonderful trip to Broome and the Kimberley region--one of Australia’s great places to visit. She would love to visit the adventure destinations such as Africa, Alaska, and South America.

Loretta Farrelly - Senior Consultant

Loretta's journey in travel began over 30 years ago, and includes owning a successful boutique travel agency in the Macedon Ranges. She takes pride in building great relationships with every client to ensure their holiday experience is not only enjoyable but memorable. Loretta uses this passion to drive her travel career and gets a huge amount of satisfaction from creating the best journey possible for her clients.  Her travel experience highlights are an awesome helicopter flight over the Canadian Rockies, seeing the Unesco Ancient City of Sigiriya Sri Lanka to Para-sailing over the beautiful turquoise waters of Mauritius!


Michelle Horne - Financial Controller

Michelle is the reason that glutenfree travel exists! Early in 2006 she was diagnosed with coeliac disease and soon became the inspiration for the glutenfree travel concept. A keen traveller, married to Karsten with a 15-year-old daughter, Michelle looks after the finances of the company, having joined the company in 1998. Prior to that she worked with Dun and Bradstreet for 20 years. If Michelle wasn’t in finance she would probably be rehabilitating lions in Zimbabwe.


Allison Wood - Finance Manager

Allison started working back in the days of Ansett Australia and has been involved in the industry for over 20 years. She has an Associate Diploma in Travel and Tourism and has travelled extensively. She started with Reho as Office Manager back in 1997 but now works part-time as she has two children keeping her busy. Allison assists Hayley with account management and other administration areas.


Christie Henry - Finance

Christie started in the travel industry in 1994 with Reho Travel. She started out as receptionist and then progressed to corporate consulting where she looked after many corporate clients. She enjoyed some amazing trips away during this time and met some wonderful clients. Since having her first child in 2001 Christie has worked part time from home looking after the corporate reporting and financial reconcilitions and payments for our Sydney office.

Nikki Beitner - Marketing & IT

Nikki has worked in the travel industry since 1995 and loves that working in administration enables her to get her hands dirty in every part of the business, from IT to Reception…she has done it all!  Since starting at Reho in 2012, Nikki is trying to keep Karsten organised, keep the website up to date, the office stocked and the computers kicking along all while welcoming clients to the office with a big warm smile!  The variety of her job happily challenges her every day.